i sent my 770 in on dec 4th or 5th, 2006. nokia's support is excruciatingly terrible. tell me if this makes any sense to you: 02/23/2007 Received 02/14/2007 Shipped Transfered 01/12/2007 Repair in Progress 12/12/2006 Awaiting Parts 12/11/2006 Received