Thread: Roach Motel (a.k.a. Nokia Repair)
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hircus is offline hircus
2007-02-28 , 16:56
Posts: 149 | Thanked: 9 times | Joined on Jan 2007
#17
Originally Posted by Texrat View Post
I've had trouble with almost every device manufacturer I've ever had to deal with. I'm not excusing Nokia, because I'm more unhappy than anyone here about the N800 service situation (trust me), but if you think this example is limited to one company you're in for a big surprise eventually.
Some companies are the exception to this rule though. I've been generally very happy with Apple in the past - no website snafus when it comes to device registration (as happened to me with N800), fast repair turn-arounds, and when the product is buggy (like the MBP), from anecdotal evidence (I don't own one) they'd swap out the laptop for a new one (some people have had theirs replaced more than once).

Since Nokia is seen as wanting to be the next Apple, it's not too much to ask for that level of service. Hopefully things will improve soon. Otherwise they might end up like VW (good cars, good service in Europe but inept State-side)