Indeed! But in NewEgg's defense, I would say that the CS REp is a salesman, not a logistics management salesman. Yes, they use the same tactics as a guy hawking electronics on 57th St. But Newegg is so easy to deal with, I can't really fault them for this, it is what it is. If you could actually reach someone at Newegg that "knew" anything, I bet it would be a different story. We need a mole on the inside!