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gecebekcisi's Avatar
Posts: 103 | Thanked: 45 times | Joined on Oct 2009 @ Istanbul, Turkey
#30
Originally Posted by Texrat View Post
When I worked in Nokia global logistics, I recall Turkey as being one of the "quietest" sales regions. Maybe THE quietest... no wait, that was Japan (which subsequently lost its Nokia sales office).
That's clearly a result, instead of being a reason.

As I said above in post #20, I believe it's Nokia's Turkey office's (will shorten as NTO from now on) fault if competitors break sales record in the same market that Nokia fails though (as I and Cetera expressed) Nokia was strongly favored for a long time.. Possible reasons should be:

- NTO's marketing division is really useless. You can hardly see any efficient advertisements for Nokia products (I don't count boring, unexciting ads) or informative activities from Nokia (just like Sony -not SonyEricsson-, but interestingly Sony doesn't need advertisements as much as Nokia to sell their products)

- NTO's PR division is either unaware of local Nokia Call Center's insufficiency (as stated by Cetera above) or they are aware and don't bother to fix it or they are insufficient to fix it, whatever. I am sure as hell I'll have a lot more information about a Nokia specific issue than any CR answers a call (I've experienced that many times, even had to teach them about some stuff while on call).

- Current official distributors of Nokia suck in a lot of ways, people don't want to buy Nokias to avoid messing with those distributors when they need any technical support.

- Besides all those disadvantages, Nokias are mostly overpriced when compared with competitors.


Turkey feels like an abandoned market for Nokia for a long long time and N900 was the last example proving it. Nokia HQ has to review NTO, if they really want to sell more devices here.
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Last edited by gecebekcisi; 2009-11-13 at 18:41.