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Posts: 891 | Thanked: 499 times | Joined on Nov 2009 @ UK
#957
FYI conversation with Handtec UK

Customer Services (815): Hi there, how may I assist you today?
Venomrush: Hi
Venomrush: Do you still do price matching for your products?
Customer Services (815): we can do
Venomrush: Are there any specific terms?
Customer Services (815): which product is it sir - and which shop
Customer Services (815): yes needs to be in stock same terms as us etc
Venomrush: Product is the Nokia N900, still in pre-order status similar to yours.
Venomrush: Current price including VAT is 411.73 with free delivery.
Customer Services (815): which store sir
Venomrush: Oyyy
Venomrush: Direct link - http://www.oyyy.co.uk/product.php/10...0-mobile-phone
Customer Services (815): I think we can - however only once we receive stock sir
Venomrush: When are you expecting to receive stock?
Customer Services (815): towrads the last week in November - same with all retailers
Venomrush: Some retailers are telling me they are receiving stock this week and will be able to ship the device to me this week, that I would expect to receive by the end of the week.
Venomrush: I don't quite understand.
Venomrush: Do I trust them or you?
Customer Services (815): ok it may be speculation - however we should be one of the first
Customer Services (815): I would wait til either we or them have physical stock
Venomrush: It seems there is a great interest for this product
Customer Services (815): yes we have preorders
Venomrush: If I place an order with you now,
Venomrush: Would I receive the same price as the other retailer?
Venomrush: Or is that something not possible at the moment until both have the device in stock?
Customer Services (815): yes - only possible once we have stock
Venomrush: How about, placing the order now and provide a refund on the differences?
Customer Services (815): yes - we can do this - however only if they have the stock at the time
Venomrush: Will I receive the device at the same time as the person on top of the pre-order list?
Customer Services (815): I would think so - we would be getting a large allocation in
Venomrush: The stocks I'm not worried about.
Venomrush: I'm worried about the handling.
Venomrush: Say if you have 1000 pre-oders, can you fulfill them in a day?
Venomrush: May I dare say all pre-orders in a day?
Customer Services (815): yes
Customer Services (815): Handtec is probably the largest in-dependant dealer in the UK
Venomrush: Ok thanks
Venomrush: What is your delivery charges?
Venomrush: And what method of delivery are you using?
Customer Services (815): for UK this would be courier - Citylink
Venomrush: Is this free delivery?
Customer Services (815): no - but can match as above
Venomrush: Thanks
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