Ok, just called Nokia UK.

I gave the guy an earful saying I was originally told the 9th Nov, then I was told it had moved to the 19th Nov and I am still waiting with no money having come out of my bank account.

I asked what the story was and he said the ship date had now moved to the 23rd Nov and that was a 'tentative' date. I expressed my absolute disbelief that there has been no communication from Nokia and that I had never come across an online retailer with such poor customer service and suggested he feed this back to management. He said he had received a lot of similar feedback and will feed mine back also.

I then asked if the 23rd Nov would be the arrival date, date of departure from their warehouse or from their factory and he had no information.

Before you think i'm just another whinger, think about other companies that allow you to buy products online. For most of these companies, the customer is king and communication is key. Nokia totally fail to get this and are doing themselves a massive disservice in terms PR and reputation. We are the earlier adopters and should be singing Nokia's praises not seething with frustration.

Having such a massive gap between their press release and the actual arrival of the hardware just make them look like amateurs.

</rant>