I have talked to NOKIA USA about this pre / post October 12th issue 4 times. I have spoken to two supervisors and a manager as well. I was not able to keep the Nokia Care extended warranty at the original price or the overnight shipping from my original order. I was assured that my place in line would not be lost by having to reorder.

I spoke to two supervisors and the manager about the Nokia Care extended warranty. Originally I ordered it for $19.99. In the new order system they wanted $49.99. Both supervisors said it could not be done. The Manager said she had sent a discount code to an agent who would call me back to add the warranty to my order. It has been 3 days I have not received that call. I called back yesterday to ask about adding the warranty and was alternately told that it could not be done because the system would not accept it or that doing so would delay shipment of my phone.

Also the supervisors and manager were very concerned about adding additional authorizations to my credit card. I assume they must be having a lot of problems getting an additional authorization where they already have 2 or more.

Several times NOKIA USA staff referred to a paper or printed list of the preorders and that they would need to find my name on that list to tell me when my phone would be shipped.

I think it is likely that the stock of N900s has been held up for days and likely will be for many more days while Brightpoint manually determines who to ship to then contacts that person to create a new order and then finally ships.