I just spent a long time on the phone with "Dennis" at Nokia USA (aka Brightpoint). I had previously called last Friday and been assured that if I called back in 3-5 days, all would be well.

Unfortunately, those reps (one regular customer service person, one "sales support" person) failed to do one crucial thing. They did not actually cancel my Sept. 12 order.

So today when I call back after the necessary 5 days, I'm told that nothing can be done because I still have an outstanding order! And furthermore we can't cancel the order today because that department is closed this late in the day.

So here's the plan. I call on Monday and cancel the order. That starts the infamous 3-5 day clock. Then two things have to happen before it's safe to re-order.

1)The hold on my bank (sometimes visible to me, sometimes apparently there but invisible) must go away. I can check this by calling my bank each day. It's not enough that it does not appear on the on-line banking pages for my account.

2)The cancellation order itself with Nokia/Brightpoint must be completed. I can check this by going to the Track Your Order page.

Once those two things happen, I was _assured_, I can re-order and keep my place in line with my original order date.

Having said all that, I note the possibility of a more timely solution as described in reply #19 just above here. I'll try calling them and asking for that. kin900, please report back if they are able to re-do your order on the spot tomorrow.

Regards to all. KEEP THE FAITH!! This, too will pass.