I suppose for me it's a collection of issues. There's the need for yet-another login. Yes, I have one (I voted for a bug!) but that's off-putting.

Secondly, the whole layout of the thing and the way the information is sought. I find I'm looking at it and thinking "If I had a problem, I wouldn't know what to put in half those fields!"

I can work out the that OS should be Maemo, and the form fills in who it needs to go to. What does it mean by 'alias'? And whose url does it want? The app? Mine? I'm confused.

Knowing there's a Bug-squad is hugely helpful to me. The idea that there's a few people who will look at the file, make sure it's coherent, and contact me if more information is needed makes me actually feel a whole pile more confident about filing.

To give you an idea of what I'm used to, I've spent a lot of time on a forum where there would occasionally be issues. We had a tech support forum, managed by the forum sysadmin. If you complained that the forum wasn't working right for you, you'd quickly be asked to be clear and explicit: I wouldn't expect to say 'the foo isn't working'. I'd say "I'm using Firefox 3.5.5 with no add-ons on vista, and when I click on foo I get a gobbryfux pop-up saying 'you do not have access to this function'. This happens every time." The sysadmin would then appear and request any other information he needed.

For me, knowing that the bug-squad are checking files makes it a lot less scary.

So thank you. Just one practical sugestion: For average Joe users, a line that says 'the Bug-squad will contact you if further information is needed' might be reassuring.

Edit cos EIPI got in while I was composing: thanks for that - I saw the post in the other thread, and it was very helpful.