I, too, have been put in the same situation. Last Monday I called get information about the BT Headset / 15% off issue. Like everyone else I took the 15% discount, had my Sept 7 pre order canceled and the sales rep tried to place the new order 3 times and had my account flagged for fraud. Talked to a supervisor (Eena), she said that we would have to wait 3 days and that she would call me back on Thursday. Waited, no call back; I called them, but she wasn't in on Thursday and was told that she would call me back on Friday. No call on Friday, so I called in again, but she had already left. Sales rep said that they would leave a note for her to call me today. Waited, no call back so I called in and finally got a hold of her only for her to tell me that the discount had expired and that she couldn't over-ride this fact because her superior wasn't in on the weekends. She said that we had to wait until Monday.

Now, I am pissed off. It's not the fact that I didn't get a BT headset (who can pass up a 15% discount); it's not the fact that Eena had to go to the hospital (or so she says); it's the lack of communication throughout this entire process and it seems that no one seems to have a consistent answer. I never got an email about any problems with my order, I had to call them. Never got an email about Eena not going to make our appointment, I had to call them.

Nokia Headquarters, dump Brightpoint and get someone who knows how to handle a business.