I mulled this over last night, and would like to suggest more changes to the language. Title the first section: "Tell us about your device" and the second "Now tell us about your problem"

Simple questions like "What were you doing when the problem happened?" "What actually happened?" "What did you expect to happen?" "What did you have to do to recover the device?" and "What else did you have running in the background at the time?" ask for the same information in words ordinary people can understand. "Expected outcomes" and "Actual outcomes" (along with that strange string along the bottom) aren't easy to follow. This might also be easier for people filing in a second language.

I think there's a danger in becoming elitist about who can/should submit bugs. Six months down the line here there's a huge risk that all those people who jumped in with enthusiasm in the autum will be telling their friends to avoid anything maemo as it's 'buggy as all hell'. If we can involve some of them in the improvement process, they will realise what they're part of and feel they belong, which should make them more patient.

Is all this going to make more work for the bug-squad? Yes, it is. But frankly, they're going to get a pile more work when the new devices reach people's paws anyway. Making the system one where more people might actually submit usable bugs would be better than them handling mountains of useless ones.