The problem is your asking developers and people here to be helpful and supportive. Which is fine and all but the supportiveness quickly dries up when the consumer is unwilling to learn or help out (by submitting bug reports or explaining in depth why they were doing when the problem occured). Hence why Texrat and you guys are doing the Maemo Greeters program. Ideally when helping the newbies you will guide them to not just post

"whine whine, fix it now!" and instead turn that into something constructive where there's still whining but at least something that at least can lead to fixing the problem instead of people just ignoring the whining.

The difference in say a commercial venture to say this community is that a commercial venture gets paid. You want good customer service because your livelihood depends on it. While in this community most of us are putting in our own free time. It's like if you were volunteering and the person you were helping spit at you and insulted you. All we're going say is "**** off" and ignore you in that case.