Let me try this again. Apparently, I didn't do a good job of getting my point across the first time, and, as it's actually a very reasonable one, you know there's been a communications issue when people start pulling out John Swift. So, a few points:

Bugzilla is a tool to submit bugs and limited enhancement requests about most official Maemo-related websites (maemo.org, maemo.nokia.com, etc.), many community-developed applications, and the software and applications in the Maemo platform. On the scale of all feedback Nokia factors into its product design it is extremely small (to take one example, Nokia's internal tracker is pushing 125,000 bugs while we've just passed 6250). By extrapolating what you have from my 95% quote you are vastly overestimating the influence bugzilla has on the total feedback Nokia gathers about its product design (this is unfortunate and has led to a lot of frustration for me, but I'll address this point later).

When you see me say that I don't want 95% of users reporting bugs you assume I mean that I don't care about the opinions of those users, but this is not the case! Bugzilla is not a tool that can nor ever will adequately serve those users' needs, and trying to bring them into it only serves to frustrate the users and the existing bugzilla participants. Developers and users do not get along well. They do not speak the same language, they do not value the same things and putting them together isn't always a productive endeavor. This is why, in most projects, the developers don't do UX design.

I agree entirely, but that's somewhat outside the scope of this particular discussion. It should be noted, though, that internal developers probably have a harder time fixing the UI specification than even we do.

This, of course, is definitely not the case. As I said before, the public bugzilla makes up only a very small portion of the total feedback that Nokia elicits. They use focus groups, they listen to Nokia Care (in aggregate), they send out surveys, and they hire contractors to do even more of this for them. Nokia is generally not a stupid company, and assuming that the maemo.org bugzilla is their only source of input is silly.

Yes, in my opinion, they frequently do, but, again, outside the scope of this topic and something that's been rehashed a thousand and one times. It's not something we can fix from the outside so there's little point in wasting too much energy on it.

. . . and you were doing exactly the right thing by forwarding them to bugzilla. This is how it should work, perhaps people interested in doing this should formalize themselves, though.

Only the first two actually qualify as bugs, the third really belongs in Brainstorm.

Again, this is most certainly not the case.

And you think the only place Nokia gets feedback from end users is through bugzilla? Or that I have any control over that?

We have a product where hobbyist input is a very small portion of the input being incorporated. This is quite obvious with the increasing hobbyist discontent with many of Nokia's design decisions (both hardware and software) with each new generation.

So, to summarize:

• My earlier points were referring only to bugzilla.
• Bugzilla is a tool for developers and enthusiasts, it does not serve users well and never will.
• Bugzilla is far from the only input source Nokia users (in fact, it's a ridiculously small one on the scale we're talking about).
• End users are quite adequately represented (actually, I'm quite sure several people here would argue over-represented) through the masses of feedback Nokia receives through dozens of other channels.

If you have questions about any of my points here, kindly address them to me directly, thanks.