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Posts: 3,401 | Thanked: 1,255 times | Joined on Nov 2005 @ London, UK
#473
Originally Posted by johnkzin View Post
There is a VAST gulf between "we're being screwed over" and "this program seems to be failing us". The latter is a problem, stated maturely and effectively. The former is, as I characterized it before, "acting like a spoiled child".
Perhaps "screwed over" is being melodramatic, but ultimately that is what this amounts to, either from negligence or intention on the part of whoever set up this program (I'm guessing the former). If you are one of the unfortunate people who wind up with a faulty device it will be hard to feel anything other than "screwed over" when Nokia subsequently deny all responsibility for your brand new €250 paperweight.

Anyone offering a device with only a 1 week warranty in the full knowledge that - for many people - it will be their single, primary device (either for development, testing or whatever) is being disingenuous with the truth (again, this is no doubt due to unintentional oversight or being unaware that the warranty was non-existent).

The DDP was chosen as an alternative to the Nokia Store to simplify the process, however there was never any mention that in order to achieve this simplified process the end user would be left at so much risk. That is unacceptable, and I can't believe it was known by those who decided on this process.

Last edited by Milhouse; 2009-11-23 at 16:25.