I was one of those people. Nokia Shop called me to tell me they were going to cancel my order, but they would recreate it with a new product code and the same discounts (calculated slightly differently - actually better), and I'd keep my place in the queue.

But now they've written to tell me my order is cancelled because my credit card has refused the transaction. What's the point in placing pre-orders if they don't work? Of course I have plenty of credit, it's undoubtedly been declined by the increasingly unhelpful "fraud prevention department". Thanks guys, your "help" cost me 170 quid.

I agree, it's most unfair if Nokia don't honour their agreed discounts due to credit card declinations most likely due to some pattern of behaviour from Nokia itself. It makes a mockery of their claim to sell the phone at an agreed price, and it makes a mockery of their promise to sell at the lowest price between when you ordered and when it ships.

Frankly I wouldn't expect Nokia to honour the cashback, based on sheer operational incompetence if nothing else.