Here is my story with NOKIA USA (Brightpoint).

On September 24th 2009 I chatted with a NOKIA USA agent who said the N900 would ship by the end of the month so I placed preorder number 2915174. This preorder was for the N900, the BH-703 and an additional year of Nokia Care Protect for $19.99. I appreciated being able to check the status of my order online. I never received any email communication about this order. The temporary authorization for this order appeared on my credit card from the time I placed the order until late October. It then reappeared in early November and remained until November 20th.

Several times I chatted with NOKIA USA agents who provided misinformation about when the N900 would ship.

On November 16th 2009 after reading about other NOKIA USA customers needing to place new orders to have their phone shipped I called 1 866 59 NOKIA to check the status of my order. I was told that I would need to place a new order but would not lose my place in the preorder line. As we worked through the new order I was told that the Nokia care protect was no longer available for $19.99 and I would have to pay $49.99 if I wanted it. Initially I decided to place my new order without Nokia care protect. I also was told that I could no longer choose overnight shipping for my order. The new order number is 151704. The email documenting the new order said "Anticipated sending date : 16.11.2009 ". NOKIA ONLINE SALES added a $1 authorization to my credit card which is still present.

A day or two later I called 1 866 59 Nokia and spoke to the order status staff again. I asked if there was any way I could get the Nokia care protect as I originally ordered added to my new order. I was told I could not. I then spoke to a supervisor who said it could not be done. I asked several times if I could speak to someone at Brighpoint in the USA and was told I could not and they could not provide a phone number in the USA. I then spoke to a manager who said she would provide the Nokia care protect as I originally ordered. She said she had provided a discount code to an agent who would call me back to create an additional order with the Nokia care protect. I did not receive any call. I called 1 866 59 NOKIA again a few days later and asked about adding Nokia care protect and the discount. I was told that it was best that I not make any changes to my order as it would delay shipping.

I waited a couple of days and called back to ask about adding Nokia care protect to my order with the discount code. The agent told me that doing so would delay shipping of my order.

On November 20th 2009 I received an email with the subject "Your 151704 pre-order is released for shipment". I also received a new preauthorization on my credit card from NOKIA ONLINE SALES for the full amount of the purchase.

I have not ever been able to check the status of my second order online. There is a link to check the status in the initial order email. However that link asks me to login to NOKIAs website but does not have any provision to create an account. I have tried to check status on the order support link but the page for post October 12th orders is broken. I have reported this issue to NOKIA USA four times.

I placed my original order with NOKIA USA to get the additional warranty and receive the phone early. At this point I have a 15% discount which is about the value of the bluetooth headset I am no longer receiving but no longer have the extra warranty and people who ordered recently from Dell at a price over $100 less than I am paying have shipped phones while I do not. I have certainly learned my lesson. I will not overpay Nokia again.