September 3rd Pre-Order from Nokia USA Online Shop.

Spoke with a Rep named "Leane" or so I think. It was an outsourced Rep from India ( I know because I speak with people from there everyday ).

Was told "We will have to cancel your order and re-order it on the new system". I was told they couldn't use the 15% off promotional code because it expired on Friday Nov 20th.

Never received a call or e-mail prior to this from Nokia USA explaining to me that the order system made a mistake and I would have to reorder. The only reason I called and found out was from posts here at maemo.org

Have been on hold with Nokia USA for a combined time of 5 hours and 25 minutes ( Calling again today ).

The end statement that I was given is "We don't know if we can use the promotional code and I will have to give you a call back". I never received a new order number, referrence number, or a live extension which I can call to find out what is happening. This was Friday the 20th of November.

Called today Monday the 23rd and asked to speak directly with a manager from the coporate HQ. I was transfered and placed back in the queue for normal sales calls. Still on hold so I can't give an update at this time about this call. However for as angry as I sounded and to be placed back on hold for going on 27 minutes I have lost all respect for this company. Will update again once I get a hold of this "manager" in HQ sales.

Spoke with a Matthew today after a 36 minutes wait. He was not a manager just a normal sales rep.

I was able to finally get my new order number and phone on it's way with the 15% discount after about 15 minutes of re-ordering process. Still have not heard back from this "Leane" person which I contacted on Friday. If all goes well I will have N900 by Friday or Monday of next week.

So a grand total time spent was approximently 6 hours. I didn't have earlier wait times today. That and I think I scared the pants off Matthew as I was very scron with my voice. I almost feel a little sorry for Matthew but I was done playing games and I made sure they knew it.