View Single Post
Fargus's Avatar
Posts: 1,217 | Thanked: 446 times | Joined on Oct 2009 @ Bedfordshire, UK
#60
Originally Posted by derrickj View Post
Order rejected, Lloyds TSB, 1 code, 15% discount REFUSED today.

2009-10-16 Order placed
2009-10-29 Order regenerated manually
2009-11-23 Lloyds TSB refer transaction, reject, phone up to confirm OK
2009-11-24 Phone Shop.Nokia, Chris says can resubmit order BUT REFUSED 15% discount. Asked for management - none available.

So, original 1 code was 15% off. First manual reorder removed 15% from accessories, credit card hold looses 15% completely.

After using Nokia phones since a very early 2110, and tablets since the N800 this experience leaves a VERY bitter taste. It certainly damages Nokia's reputation in my eyes, and drives me towards competitor products.

After the build up of waiting several months in eager anticipation for the N900, it feels like Nokia Shop is using errors in the merchant card systems to rob consumers of £70.

Whatever the legal facts of the situation and merchant system transactions may be, a £500 telephone is an emotional purchase and the excitement has been soured.

I'm waiting for a call from the 'manager' as in my opinion, this is very sharp practice. The call is more in hope than expectation.

How much was the iPhone, again? :-)
If anyone else gets into the position where a Manager or Supervisor is not available - suggest you will wait. It will jam the call stats up which reflects badly on the call maanger so they will want to deal with the issue.
 

The Following User Says Thank You to Fargus For This Useful Post: