He only offered that personal information because people disbelieved he was who he said he was. So he kindly offers us his name etc so we can have some faith in his info ( still our choice, no one is forcing you to believe him ).

Yes, this is off topic but I really dont wish to share a forum with people who have so little regards for a human being just trying to be helpful. I feel sorry for Steve. And you wonder why information is so hard to get from these companies? Maybe because they know that "helping people" so often blows up in their face.

Good luck to Steve anyway.

I promise to leave this alone now, just a bit angry.