True on both counts.

Still, as to your first point, there's an old saying: "the customer is always right." A disgruntled customer can be told how to fix his problem or that his problem exists and is being addressed or even that his problem exists but it can't be fixed. Telling him to sit down and shut up it is not the best way to convince him to stay a customer (not that you, yourself, have done that).

Similarly, there have been reviews on respected technical sites which have been attacked by some as being unobjective because they brought up issues or they committed the cardinal sin of mentioning the iPhone. People need to accept that not every review will yield a 10 out of 10 or even a recommendation. That does not mean the reviewer or the site isn't objective, it means their criteria are different.

I think the reviews, both from users and from sites, have been primarily positive. In the face of those that aren't, I am hopeful that maemo.org can respond in a positive manner.