Yea, it took me a couple of tries too. I guess I got lucky with this rep. After I asked all my other questions, I just asked "So, if I wanted to upgrade my shipping to Overnight, 1: Would I lose my place in line and 2: how much would it cost?" He said hold on because he had to get me to right channel, but he'll check real quick. Then he came back and said it was upgraded. After I asked how much it would cost me, he said free of charge. So I probably won't be bothering them for awhile.