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ian_ryge's Avatar
Posts: 138 | Thanked: 262 times | Joined on Oct 2006
#529
Quim -

Thanks again for the replies. I was about to purchase a 3rd party warranty from SquareTrade, but then I noticed that they require at least a 90 day manufacturer warranty. I'm still struggling to decide whether to cancel my DDP order and get in the back of the line at Amazon. I really wanted an N900 this year, so it's a tough choice.

I appreciate Nokia's effort to reach out to developers and community members - obviously you were under no obligation to do so. Still, it's a shame that the DDP has been so poorly handled that it's actually delaying Maemo development rather than accelerating it; consumers are buying their phones (and complaining about the limited app selection) while developers are incentivized to wait. Of course, a little waiting is only a minor annoyance compared to the slap in the face it will be for the unlucky devs who try to volunteer their time to enhance your product, and end up with a €250 brick instead.

I understand if it's too late to put warranty cards in the boxes, but it's not too late for you to fix this. You have a list of all those eligible for the DDP, and you could easily commit to replacing the small number of units which break within the first year. Even 90 days would be enough to assuage our fears. The small cost to Nokia would be easily outweighed by the goodwill you would inspire by correcting this problem.
 

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