Ive had about the same experience. After canceling my order due to the "bluetooth headset not working with the phone" (********?) i had to pester nokiausa to release the funds that they were withholding for three days. Finally today they gave me my money back, and i re-ordered with the assumption that i would maintain my pre-order from Sept 21st. Hopefully this is the case. Received order confirmation, CSR said my phone should ship today or friday. Im not holding my breath. Anyone had success with the whole cancel/re-order thing?