A bit more feedback on the process of having to recreate orders:

When I had to recreate my order for the 2nd time (due to the card declined problem - see my earlier post if interested), making it the 3rd order, I was told I would lose my place in the pre-order queue, but it didn't matter because they had enough stock for me, and I could expect delivery in the same time as if I kept my place in the queue.

So I called today, and was told "to be honest we don't have stock and we don't know when it will arrive". Whereas the preorders who didn't get cancelled are receiving devices, or they have been shipped.

Despite waiting over a month since preordering, I now don't know if I'll be waiting another month.

I accept that in a complicated system with a fault my queue place gets lost, and there may be no way to keep it - and really, despite the emotion it is only a few days or weeks - but:

- The person who took my 3rd order could have told the truth, surely? I don't mean to imply any deception, only that surely when placing the new order, why couldn't their order system show my order being assigned stock or shown as pending stock at the time of order?

To be honest, I was going to not bother with the 3rd order if it wasn't ready to ship at that point. So I do feel deceived and wonder if it's policy to say those things. There is room for improvement in getting the right information there.

- When they recreated the 2nd order, back in early November due to them changing model numbers and thus being unable to process the original order, not only did they give me the same discounts as my 1st order, they were also able to preserve may place in the queue - I was told that explicitly.

Why couldn't they do both of those things (keep the price, keep the queue position) the second time, recently? Surely the ordering system hasn't changed so much that the mechanism is no longer available; it seems like a (poor) change of customer service policy?