Dear Mr ********,

Sorry if you feel that you are being mislead. I can only assure that your order will be fulfilled as soon we have stock ready for you.

You are more than welcome to cancel the order, however, we do not want to lose your custom and also as there are many people out there ordering from different websites.

We ask you just to be patient and to persist with us just a few more days, as previously advised, the stock shall arrive on the 3rd.

With regards to the web chat – you are correct it is something that i myself cannot correct. This technical glitch, i can only assume is due to the number of chats that take place on each of our PC’s. Sometimes we have members of staff taking maybe three or four chats at any one point, and as this system is relatively new, and also to us, our computer system is having difficulty keeping up. This issue has been provided to our head office to look into – i can only apologise.

In every case of dates changing on our website, as soon as we have had information, the website has been changed. We honestly did not know of the delay before the 16th – this, amongst other things, have caused some of our customers to be driven away, although it is a situation that is out of our hands. This is also a learning curve for us as well but unfortunately when you try to sell a handset that has not been released, obviously we were going to have many issues, but we had no idea how much of a backlash this would cause us.

I hope this has given some insight and provided you with a bit of knowledge of what are trying to correct.

Kindest Regards and Sincere apologies.

Sebastian

The web dept.