Thread: Sick of release problems and launch bugs? Pandora
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jjx is offline jjx
2009-11-27 , 00:53
Posts: 474 | Thanked: 283 times | Joined on Oct 2009 @ Oxford, UK
#13
Originally Posted by 11/(14-17)/09 View Post
You are right, there is no way to be certain about the future of it. I am sure that there are people within Nokia devoted to the true open source way also. But ultimately, the way this launch has progressed has really convinced me that the people who call the shots currently at Nokia are putting the good of Maemo and the good of the customer at the bottom of the list. Not only do I think this is bad for an open source OS, but I also believe this is bad as a buisness model.

By no means am I a master of buisness and industry, but as an active consumer, I feel this is the wrong direction to take. Maybe things will turn around in the future, and maybe Nokia (or the controlling players at Nokia) will learn from the mistakes made here and now. In my experience though, those kind of people never learn... and if the device sells well, nothing will ever change, and it will be considered a success. Because monetary success is what matters most to a corporation, that is usually all that is taken into account.
Based on my experience seeing companies delivering products from the inside, to be honest the release debacle looks more like corporate cock up than anything else.

Nokia ship umpteen million units monthly; they should know how to handle a release of another device. Something unusual happened with the N900, and it doesn't look (to me) like it was done for money.

I'm an unhappy preorder (still waiting) customer at the moment, having had my order cancelled for me twice now, and I've made a lot of complaints over various ways they handled it badly.

But I think that is very much a customer service issue, and probably quite a complex one (you can't just let a building full of service operators give discounts to whoever they feel like, and you can't pass all the individual customer problems to higher levels if there are too many).

I didn't see anything about the release problems which is due to Maemo being open source, and I didn't see anything about it which could not happen to something like OpenPandora if that was going to sell >1M units per year.

I do agree that it would be better if Maemo were made available to more manufacturers, in the same way that Android is, though.