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Posts: 716 | Thanked: 303 times | Joined on Sep 2009 @ Sheffield, UK
#238
Originally Posted by Footballdt23 View Post
Phoned MPD today after speaking to them via live chat and they suggested i speak to a sales advisor rather than customer service as they have more info. It turns out they dont have a clue when they are getting the n900.

I also said that i had recieved an email stating the 3rd dec. she then said emails werent issued i said well i recieved 1 from nokia retail she said yes thats us.

She then went on to say they havent been giving a date as nokia are not giving much away and that i know more than her. and then thanked me for the information?????????
If true, Nokia really have no clue how to run a successful business. You cannot keep your resellers in the dark like this, its really unprofessional.

Do they really think any of us here will bother to pre-order next time round after this joke of a launch?

Don't they realise that we will look very very carefully at what other companies have available and consider Nokia as a last resort next time? Nokia will likely not have the advantage next time that they have now, so pissing us off is not wise.

I really wanted to like Nokia (never bought one of their products before), but this has been such a farce I really will have second thoughts when it comes to buying the replacement for the N900, as all trust in Nokia has evaporated, before I even have the N900 in my hands.

There is no excuse for this, MPD are the face of Nokia to a lot of us (that's what franchises are all about) as they run Nokia Retail. So them not knowing if they are on their arse or elbows reflects really badly on Nokia - they should keep their partners well informed and not make promises they cannot keep.

Right now I can't even unsubscribe from the Nokia mailing list, as it says my e-mail address was not found in the database. Funny, as its the exact e-mail address they keep sending press releases out to.

Last edited by Alex Atkin UK; 2009-11-27 at 02:18.
 

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