Thread: Mobile Phones Direct N900 Customers
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Alex Atkin UK is offline Alex Atkin UK
2009-11-27 , 09:16
Posts: 716 | Thanked: 303 times | Joined on Sep 2009 @ Sheffield, UK
#246
Originally Posted by maemojedi View Post
Nokia?

How is your choice of mpd Nokia's fault. Let us be extremely clear here.

NOKIA HAVE THE RIGHT TO A WINDOW OF EXCLUSIVITY

After all it is their product & as we all know they have used product exclusivity in the very recent past.

I sign into this thread occasionally just to see how many more mpd/nokia*retail* lies have been told. If you want your phone asap order with nokia. The real nokia.

If you want to wait then see carphonewarehouse / phones4u as it seems they may have it sooner then those retailers who "claim" exclusivity

Just my tuppence
The quotes below cover all the points I was going to make to reply to what you said.

Originally Posted by DannStarr View Post
My beef with MPD is that I feel I was made to believe I was ordering from the real nokia.

They slashed it all over their website that they run the retail operation of nokia (or at least it gave that impression) and so it was my belief that they were truely going to be sending out the first phones, especially as they were the only ones stating exclusive delivery from their nokia warehouses. Very misleading advertising, the truth has only come out during this fiasco, and it must be very embarrassing for MPD.

If I have learned anything then it is to have a preorder on the go with anyone offering the product, first one to send shipping email wins, the rest get cancelled. If they turn up in store first then all pre orders get dumped and I pick one up first hand
Originally Posted by dreadnought View Post
Amen to that. I am not going to cancel my order with MPD because I can't afford to buy the handset sim-free and I really want the T-mobile deal I got with them, but they will NOT be getting any of my business in the future and I will not recommend them and will post on any forum going to make it clear my experiences with them. It's important that people are informed.

When I was on webchat with them yesterday I brought up this issue of 'exclusivity' with them and the guy said they were only exclusive for contracts, not handsets. Hmm. I am pretty sure they did not word it that way in their original advertising of the product, though I would have to go back and check on that.

If it turns out that I get my handset on the same day that anyone can walk into a Nokia flagship/retail and do the same, I will be mighty annoyed.
Bottom line, I did not KNOW Nokia sold the N900 directly. The wording on the MPD website made it sound like they sold the N900 on behalf of Nokia in the UK, period. It was only later I realised Nokia did also sell the N900 directly both online and via their flagship stores.

Of course I wouldn't have bought the N900 directly anyway. I can't afford to buy it outright especially as I was getting a second T-Mobile contract next year WITHOUT a phone anyway, so this way I get the N900 really cheap.

But as others have said, its the lack of communication and clearly Nokia at fault as THEY put MPD in charge of 99% of their retail operations. You give a company exclusive use to setup a retail chain using your company name, you take responsibility for that companies actions.

As you so rightly point out, Nokia have a right to exclusivity. However they should make it perfectly clear what those terms are when telling MPD the date their stock will come in, not just leave them guessing. No matter how you look at this, Nokia are the ones who have caused it due to poor communication with everyone envolved.
 

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