Thread: Mobile Phones Direct N900 Customers
View Single Post
Dexter1759 is offline Dexter1759
2009-11-27 , 10:35
Posts: 376 | Thanked: 78 times | Joined on Sep 2009
#251
Originally Posted by DannStarr View Post
My beef with MPD is that I feel I was made to believe I was ordering from the real nokia...
Yeh I initially thought they were the "face of nokia" for the UK and the they ran everything (perhaps with the exception of the flagship in London)

Originally Posted by dreadnought View Post
...

When I was on webchat with them yesterday I brought up this issue of 'exclusivity' with them and the guy said they were only exclusive for contracts, not handsets. Hmm. I am pretty sure they did not word it that way in their original advertising of the product, though I would have to go back and check on that.
I've raised that issue with them too, and below is an extract from the webchat. Though we did have technical problems, some of the message that I sent and some that I received didn't actually appear on the screen at all, but were part of the transcript emailed to me.

Dexter says:
I've been told that Nokia UK have start shipping, yet the MPD/Nokia Retail states "Exclusive Availability", what does that mean? because obviously, MPD/Nokia Retail are not the only ones in the UK selling it
Dexter says:
nor the first
Webshop Customer Help says:
they started shipping from the country it was made in
Webshop Customer Help says:
not to customers
Dexter says:
sorry to clarify there are a couple of people I know that have ordered direct from Nokia UK that have received their shipping email today from Nokia
Webshop Customer Help says:
Okay, that will be sim free
Webshop Customer Help says:
Nokia direct do have the stock before we do
Webshop Customer Help says:
which hopefully means we will receive ours soon
Dexter says:
(my messages don't all seem to get through to you - so forgive the shortness here) I know a couple of people that have received shipping emails today from Nokia UK
Dexter says:
so Nokia are shipping to customers
Webshop Customer Help says:
if thats what there saying
Dexter says:
what do you mean?
Webshop Customer Help says:
if Nokia direct are saying they are shipping then thats probably what they're doing
Webshop Customer Help says:
we're not the same company so i couldn't tell you
Dexter says:
that's my point your website is obviously incorrect in stating "Exclusive Availability" then isn't it? how can such a claim be made when you're not even sure when you're getting the stock? Seems like a blatant lie to me.
Webshop Customer Help says:
can you get it on a contract anywhere else?
Dexter says:
I don't know I haven't checked, but it doesn't say "Exclusively Available On Contract"
Webshop Customer Help says:
but it does say that when looking at contracts
Dexter says:
thank you very much for you help
Dexter says:
bye
I had to end the conversation there because I was getting so annoyed because I thought he was ignoring me, because the last message off him wasn't been displayed to me!

I really hope they get the stock today!!