see what annoys me more is the fact i work in retail (flooring) and deal with cusomers who book carpet etc to be fitted on a certain date. we have to order the product from our supplier and then they have to deliver to us in time to send it out to be fitted.

occasionaly someone will be out of stock of something we need but they have on the system at least a week in advance a date that it will be with them and they can usually send it out to us the same day so we get it the following morning

through the delay process we are kept up to date with latest infomation even if that means we chase our delivery daily if need be for latest infomation to pass onto our customers

it makes me wonder how the company i work for which consists of one shop owned by my dad can mange to keep on top of stock issues and inform customers as soon as we have any infomation yet nokia a mulitnational and multi million pound company with stores call centres factorys and warehouses all around the world cant even manage to keep a hand full of customers updates on at least a daily basis

i dont want miracles although one wouldnt go amiss right about now but what i do want is to be kept in the loop is that to muich to ask for i think not but nokia on the other hand clearly think it is