Just had another chat session with Newegg. In a word we are boned. Happy ****ing day!

System4:58:07 PM System says, A Customer Service Representative will be with you in a moment.
System4:58:37 PM System says, Thank you for your patience.
System5:16:33 PM System says, Ashley has joined this session!
System5:16:33 PM System says, Connected with Ashley
System5:16:33 PM System says, Hello my name is Ashley. How may I help you today?
Customer5:16:49 PM Anthony Peacock says, Hello Ashley
Customer5:17:18 PM Anthony Peacock says, I am trying to find out why Newegg is shipping the item I preordered out to people who just added it to their cart BEFORE they shipped out pre-orders
Customer5:17:37 PM Anthony Peacock says, Bringing to mind the concept - why did I bother preordering
Customer5:17:51 PM Anthony Peacock says, if you were simply going to ignore them and just ship to people who paid full price first anyway
Agent5:18:43 PM Ashley says, Do you have a pre order number?
Customer5:18:50 PM Anthony Peacock says, yes one moment
Customer5:19:07 PM Anthony Peacock says, 368566
Agent5:20:04 PM Ashley says, Let me look into this for you. One moment please . . .
Customer5:20:38 PM Anthony Peacock says, ok
Agent5:23:19 PM Ashley says, Thank you for your patience. At this time I am still looking into this for you.
Customer5:23:23 PM Anthony Peacock says, ok
Customer5:23:25 PM Anthony Peacock says, I can wait
Agent5:27:39 PM Ashley says, Thank you for waiting, Unfortunatley I don't know why customers did get the item, especially since you had a pre order.
Customer5:27:55 PM Anthony Peacock says, Well the next question is obvious
Customer5:28:06 PM Anthony Peacock says, Do you have stock to fullfill pre-orders
Agent5:29:09 PM Ashley says, At this time we aren't in stock, I don't know if our department shows out of stock to fulfill these pre orders or not, I can send them an email to find out it will take a few business days to get a reply, since right now we have a lot of requests coming in.
Customer5:29:26 PM Anthony Peacock says, Well that pretty much sucks
Customer5:29:44 PM Anthony Peacock says, The original release date was 11/30
Customer5:30:03 PM Anthony Peacock says, Now the people who have pre-ordered have been bypassed for these other people
Agent5:30:09 PM Ashley says, Yes, you are right it was 11/30. I don't know what happened. I will try to get something for you ASAP.
Customer5:30:12 PM Anthony Peacock says, who are getting their phones - not only early
Customer5:30:17 PM Anthony Peacock says, but before the pre-order people
Customer5:30:48 PM Anthony Peacock says, How hard can it be to keep a list of people who ordered first
Agent5:30:52 PM Ashley says, I can't say who is getting the items and if they were pre orders or what, this shouldn't have happened you should have gotten yours, there must have been a glitch in the system.
Customer5:30:53 PM Anthony Peacock says, and process the list in the same order
Customer5:31:34 PM Anthony Peacock says, I dont want an answer quite frankly as to WHY it happened I just want my damn phone that I have been waiting for
Agent5:32:34 PM Ashley says, I will see what we can do to get you your item ASAP.
Customer5:33:00 PM Anthony Peacock says, Sigh.
Customer5:33:22 PM Anthony Peacock says, But definitely not by the release date that was on the pre-order is what i am hearing
Agent5:33:55 PM Ashley says, I think the release day got up'd from the Manufacturer. I know originally it was 11/30.
Customer5:34:29 PM Anthony Peacock says, Originally it was 11/30
Customer5:34:41 PM Anthony Peacock says, The device has been shipping from Nokia USA, Dell and Amazon for almost a week
Customer5:34:48 PM Anthony Peacock says, originally it was 11/14 rather
Customer5:34:55 PM Anthony Peacock says, then it got bumped to 11/30
Agent5:34:58 PM Ashley says, Yes, you are right, I think the MFG might have changed it, but you still should have gotten your pre order in the even that the items were being shipped.
Customer5:35:00 PM Anthony Peacock says, if it had been bumped again
Customer5:35:07 PM Anthony Peacock says, then why the hell did these other people get theirs
Customer5:35:20 PM Anthony Peacock says, just because they paid full price they get preferntial treatment?
Customer5:35:30 PM Anthony Peacock says, I thought that was the whole friggin point of pre-ordering
Agent5:36:25 PM Ashley says, I don't know what to tell you sir, I completely agree and would be mad too if it happened to me.
Customer5:36:34 PM Anthony Peacock says, Sigh
Customer5:37:04 PM Anthony Peacock says, But there is nothing that can be done and I am just going to have to eat it ....
Customer5:37:21 PM Anthony Peacock says, thats pretty much the deal right?
Agent5:37:46 PM Ashley says, Right now, I need to look into why this happened to see what can be done, if anything at this time.
Customer5:38:14 PM Anthony Peacock says, well please do everything you can - I have several hundred other people who also pre-ordered and got screwed over waiting to hear from me why
Customer5:38:20 PM Anthony Peacock says, and when they are going to get their phone
Customer5:38:40 PM Anthony Peacock says, What annoys me the most
Customer5:38:52 PM Anthony Peacock says, is that I called on Wednesday to ask if the shipment was still on schedule
Customer5:39:06 PM Anthony Peacock says, only to be told that Yes you had them but were not allowed to ship until 11/30
Customer5:39:10 PM Anthony Peacock says, and then 30 minutes later
Customer5:39:14 PM Anthony Peacock says, the goddamn website changed
Customer5:39:23 PM Anthony Peacock says, and people could just add them to their cart and get them shipped
Customer5:39:29 PM Anthony Peacock says, thats the worst part
Agent5:39:31 PM Ashley says, As advised I don't know why this happened. I can't tell you anymore, but I will be looking into this for you.
Agent5:40:01 PM Ashley says, I understand what happened and understand you frustration. I will get a response for you on what we can do ASAP.
Customer5:40:49 PM Anthony Peacock says, alright - I suppose asking for a manager would not get me any further?
Agent5:41:41 PM Ashley says, I am actually part of our Escalation Department and I handle Supervisor calls and chats, at this time I need to contact other departments to get more information for you.
Customer5:42:08 PM Anthony Peacock says, Ok well thanks. Can I expect a call or email or something?
Agent5:42:20 PM Ashley says, Yes, I will update you via email.
Customer5:42:33 PM Anthony Peacock says, ok what email address do you have?
Agent5:42:52 PM Ashley says, This is the email address on your chat:anthonypeacock1@comcast.net.
Customer5:43:04 PM Anthony Peacock says, thats correct - that will be fine
Agent5:43:32 PM Ashley says, Was there anything else at this time I can assist you with today?
Customer5:43:59 PM Anthony Peacock says, No thats pretty much all I need an answer to
Agent5:44:18 PM Ashley says, Thank you for visiting Newegg.com. Please feel free to contact us anytime.
Customer5:44:31 PM Anthony Peacock says, thanks
Agent5:44:48 PM Ashley says, Have a great rest of the day, and weekend.
Customer5:45:04 PM Anthony Peacock says, you to