My problem is that I can't even get them to admit that they've shipped anyone's, or processed any orders. So although I can say: "You told me that my place in line would be unaffected by my reordering, but clearly it has been affected as there is a line, and people who ordered after my initial order have received confirmation of shipping/processing, so I demand that I be given my original order position (even willing to lose order date/rebate from Nokia) or that I be given priority" they don't admit that anyone has been processed so my argument that they have obviously moved me to the end of the line is moot. Spinnukur, any chance you could send me your Order #? I may give it one more shot and then just say F8ck it, but I already failed to convince them that it had been processed for other people. Maybe if they can look up your order they'll just give me whatever priority you have :P