No, hit back with another email. If they send you the automatic response you send them one back saying 'WTF, your reply to my complaint has no merit or validity to what I stated--seriously you guys need to stop acting like incompetent *****s and actually get this resolved. You're losing N900 pre-orders every day because you can't get your act together--I'm spending over $500 on a single item and in this economy...seriously guys this is not how someone spending over $500 should be treated nor should they ever be. Don't give me that standardized 'oh we're sorry for the delay if you wish to cancel' bs, because quite frankly, I've done allot of business with you guy's and if you want to lose a long time customer then just say so.'

The key is to make your wording very strong and to the point but not so far as to be construed as abusive or foul language. Always provide them links to our maemo forums and use stuff like, 'here's a link which proves you guys are shipping them out, and here's another link which proves you guys lied to me, time after time about their being no line for pre-orders,' Never let down, just keep replying to their emails. Most of their emails when they reply have a Yes and No, Did I resolve your issue link. Clicking on the no takes you to a screen on Amazon where you can type in stuff.

The key is always giving them grief and always responding with negative emails back when they didn't resolve your issue, makes you a thorn in their side and will force them to not ignore you and give you any type of BS again. Just be persistent and remember once you get what you want, reinforce that positive action with a huge 'thank you for your help--you're the only person who has been willing to help me out without being a completely incompetent ***** who doesn't know anything about customer service...again thank you for your help and it's because of you that I'll continue my future business with Amazon.' Basically just BS the person back when you get what you want.