Today's update (March 19): The Nokia ERT rep now says my replacement N800 desk stand was due at the repair facility on March 14, but did not arrive. I then received a callback from the facility, confirming the part is back ordered but should be there "soon." Finally, they proceeded to take my credit card number and charge me $25 in advance for the repair.

At least we now know the broken N800 desk stand is NOT covered by the Nokia warranty. Adding the $18 wasted on Express Mail shipping, so far it's cost me $43, nearly 2 months in limbo with no definite end in sight, and I'm still paying Verizon $60 per month for a mobile data plan I can't use (BT tethering). Damned expensive accident...