I got a response only after resending the same email each time with the additional "THIS IS THE 3RD EMAIL WITHOUT RESPONSE" bit using caps and bold. Then finally I threatened to copy BBC's Watchdog in on the mail and got a reply. I would suggest a similar threat involving Trading Standards regarding advertising "Exclusivity" would also work. My main moan is that I don't mind waiting I was checking my order was ok as it was still showing as "New" rather than "Pending Stock"... they seem to think everyone is after eta's and therefore ignore everyone. Personally I'm giving them till December 3rd plus shipping before I start to get really pissed off.