hello there, yes im another one frustrated by this whole thing. And YES! i did wonder why my avail balance was today less than it should have been. except i think mine totals the value of the first months contract and the initial payout minus the subsidy. therefore i can only assume they are getting ready to ship these out by taking our money now. I suspect it wont vanish out of there until it is actually shipped. This i can only assume they know exactly when they are getting stock - if not, that's very bad business deducting money before even getting the items themselves. Now THAT would make me complain to industry standards comittee, it's just plain bad business practice. I think more than anything i'm annoyed that instead of having someone in nokia store sending out what can only be described as their stock - why they couldn't send some out from there - surely that way they might get a few happy customers and nokia would sell more sim-free phones in store - thus more money for them. *hurumph* If i dont get confirmation tomorrow, I shall seek legal advice. who knows - might geta free phone out of all this bad business practice