I didn't go through official channels to get the replacement. I initiated a return to Amazon on my broken one and ordered another from Nokia. (Ordered it on Friday it was here this morning.) Amazon was very understanding and easy to work with during the return process. Once they receive my broken phone they will credit my card back. I pre-ordered this thing back in September so really didn't want to have to wait forever for a replacement. Amazon didn't know when they would have stock and Nokia said I had to send it off to repair.