Hahha, that's hilarious that we're finally starting to make a dent in their call center. They know about our rants. I just did a similar thing. I've been coresponding with a Dell rep via email (called her originally over the phone), and she says that ESD is still 12/10 on my order, but wanted to know if I still want to cancel, and reorder and take advantage of $75 coupon she has approved for me.

I still think I'm going to wait it out. I don't want to re-order only to have my ship date be mid-January. Plus, if other vendors are shipping now, and I can get the N900 way before 12/10 for a resonable price, I told her I would just up and cancel all together. That is....of course...unless they can persuade me to stick with Dell with an upgrade to next-day-shipping free of charge. Let's see if she bumps me up to next day...can't hurt to ask.