Thread: N900 from Amazon: deals, availability, shipping status
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janszoon is offline janszoon
2009-12-01 , 07:50
Posts: 224 | Thanked: 80 times | Joined on Nov 2009
#534
IF only the CS reps could write something like this:
Amazon Responds to Maxximuscool from NZ:

Thank you for writing back to us at Amazon.com.

I have reviewed our previous correspondence with you, and I offer my sincere apologies for any misunderstanding thus far. The information provided was our standard tagline that all customer service representatives must communicate while we manage our under stocking situation.

We have been hit with the unfortunate situation of not having enough stock to fulfill all the pre-order that we have received at once. As such we have used the limited stock that we have been allocated so far to begin fulfilling the earliest pre-orders on a 'first come, first serve' basis dependent on geographical location and the stock within our local warehouses.

We are currently dispatching orders for all people who ordered between 8 and 20 Oct, and will start dispatching November orders by 5 Dec. Since your order was received in Late November, I would expect it to be prepared for shipping by 15th Dec.

We value your business greatly and hope that this precise information will provide you with the patience and resolve.

be rest-assured, as soon as the chronological backlog of orders has been fulfilled, your order will be dispatched. We've appreciated your business and hope to have the opportunity to serve you again in the future.

To acknowledge the trouble this matter has caused you, I've issued a promotional certificate of $20.00 to your account, which can be applied towards future purchases on Amazon.com. I understand that no promotional certificate can actually compensate for the inconvenience. Please accept it as a goodwill gesture. The balance of promotional certificate funds can't be viewed in Your Account but it will be visible during the order process.


Please let us know if this e-mail resolved your question:

If yes, click here:
http://www.amazon.com/rsvp-y?c=avadayah3256298117
If not, click here:
http://www.amazon.com/rsvp-n?c=avadayah3256298117

Please note: this e-mail was sent from an address that cannot accept incoming e-mail.

To contact us about an unrelated issue, please visit the Help section of our web site.

Best regards,

Helpful. P
Amazon.com
We're Building Earth's Most Customer-Centric Company
http://www.amazon.com/your-account

this is a joke response, don't get excited
 

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