Email sent FAO Karl Borges/Managing Director - I won't hold my breath on a response!.... FAO Managing Director, Mobile Phones Direct Limited. Hi, The last (and only) email I have received from MPD regarding pre-orders of n900 handsets stated delivery this week. I understand that you are probably swamped with requests regarding delivery right now and I understand that Nokia's dispatch delays are out of your control, however the overwhelming number of support requests you are fielding is purely due to the non-communication and mis-information coming from your support department. I would advise you to review this forum thread on the Maemo Forums, http://talk.maemo.org/showthread.php?t=34964 - MPD support staff, as well as being curt and short with customers are clearly giving out differing information (1-2 days, 1-2 weeks, "no idea"...etc). The amount of mis-information and difficulty that customers have getting through to someone for a clear answer is staggering, and is seriously harming your businesses reputation on a very public forum. Your website still states "Delivery during late November", which is clearly not the case now, and your assurances of exclusivity have been seriously called into question over the last few days. For everyones sake, including your own, please take a more proactive approach to keeping your customers informed - since a large number of them appear to be on the Maemo forum, I would suggest that someone who has all the facts subscribes to that thread and keeps users informed - alternatively send out *regular* email updates and ensure that your staff who answer the phones and the webchat have the correct information to hand. This should help pacify the mass of angry consumers and ease the level of support requests that you are having to field at present and stop further damaging stories about MPD customer service.