Ordering from Nokia usa should not be a "roll of the dice" which is what i am seeing from your experiences with the credit card charged but still declined and no delivery and order rejected. If you had to pick the worst case scenerio for a retailer, what is happening now, that would be worst case. Charge your card, don't deliver product, tell you card is declined, don't answer your questions and don't fix it. This is the most serious lack of delivery and basic fail of standard business transactions i have ever seen. I do not have thousands of dollars to tolerate complete non-sensible disregard for "value of the customer" as what I have seen you guys going through. I am so scared to order from Nokia because really I cannot have 600 dollars tied up because some company thinks it is completely ok to totally f*** their customers credit cards up with holds and no delivery. I cannot believe any company tolerates this complete and total scale of 1 to 10 "10 fail" and piss off the customer situation. When i was a bookeeper and sh*t like this happened with someones account The rain of terror (execs in your face telling you what the **** is your problem, give the customer what he/she paid for) would come down upon me if the customer pointed out some kind of sh*t even close to this happening. This is so far from what I experienced as just being a bookeeper in a company that was even non-profit. The only thing i can be sympathetic about i think would be that there is just not enough N900's being made to fill the demand and all of this is mostly noise except for the credit card bs you guys are going through with Nokia. I have 600 dollars saved and I desperately want the N900 but I am just waiting to see which retailer has the most sane transaction and delivery. I cannot tolerate insanity delivery and insanity customer service, I just don't have that much money. I only make 12 bucks an hour so I cannot have the patience to tolerate complete opposite of standard busniess practice.