Here is my sad story.

I'm from israel, and i started by contacting the Nokia Customer Care asking if i can order from shop.nokia.co.uk and have it ship to Israel, and they said no.

So i ordered it to be shipped to my fried in the UK and have him bring the device to Israel no his next flight here.

after placing the preorder i send numerous emails to Nokia Customer Care to try and make sure nothing is wrong with my order, and that it will ship on time.

i had about 5 questions in my original email to them, and each time i got a reply it seemed like a robot have wrote it and it didn't contain any answer to the questions i asked.

each time i replied informing them that i'm disappointed and that they didn't answer my questions.

one of my question was very simple (is the device they send an operator unlocked one), and after about two weeks and 10 emails back and forth this is the only question they eventually managed to answer (answer is yes).

that just proves that it's not that my questions where complicated (or impossible) to answer, it's that the person (or robot) that answered me didn't bother to read my questions.

my other main question to them was to try and make sure nothing is broken with my order and that all the details i entered are correct, so that when the device is ready to ship they process the order successfully.

some of the times i sent an email i simply waited several days for a reply, which didn't arrive and i had to resend it (demanding an answer), but most of the time they sent a reply within about a day, but the reply didn't contain an answer for any of my questions.

today (after about 3 weeks) i got a letter from the online shop saying:
"The item below is now in stock and this portion of your order has been released for processing"

and immediately after that i got a letter saying:
"Your order (No. 400317330) has been cancelled as we were unable to process your payment with the card and personal details provided"

I immediately called their UK customer support and asked why, and they said that the billing address i gave is not a UK one, and that its impossible to place an order using an Israeli credit card.

couldn't they tell me that earlier (when i submitted the order)?
couldn't they tell me that when i asked exactly that in my emails (again and again)?

i'm deeply disappointed from their customer service.
but the N900 is the best device ever to walk the earth.
i asked my friend or order it for me (using his credit card).
i sure hope it will be delivered to him before his flight (a month from now).