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deadmalc's Avatar
Posts: 415 | Thanked: 182 times | Joined on Nov 2007 @ Leeds UK
#231
Originally Posted by w00t View Post
It isn't just the shop.

They cancelled my order claiming it wasn't paid, despite the bank stating clearly and unequivocally that it *was*, and proceeding to keep the payment held for the next week..

I'd be quite happy to have a bank watching over my account to be honest. I'm much less happy to have to run around in circles to try to pay for a £500 device, when every other retailer seems to have no issues in taking my money.
That's pretty dreadful, but I'm not sure who I'd trust Nokia or the bank. Quite a lot of banks would appear to have a corporate policy of lying to their customers, wouldn't you agree?
[guess I'm just cynical of everything]

Moving on from that, most banks don't outright reject transactions. They mark it as pending authentication and tell customers to contact them - Nokia however seem to interpret this as a decline, and cancel t he order as a result.
Yeah, it means Nokia has to ring up the bank to get an AUTH code and insert it in their system manually, quite a few places don't bother with this and treat it as a decline due to the added overhead.
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