I wonder what we can do about this, really. I mean, I'd like them to *fix* their retail process even if it doesn't directly benefit me, but Nokia Care (seemingly their only route for feedback) is complete and utter **** - they're seemingly only able to robotically parrot lines from a script and not actually listen to anything you say. It'd be nice if we could come up with some sort of a plan to bring this to their attention. Anyone got any better contacts than Nokia Care? Perhaps via some light media attention?