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Posts: 25 | Thanked: 10 times | Joined on Nov 2009
#239
Originally Posted by w00t View Post
I wonder what we can do about this, really.

I mean, I'd like them to *fix* their retail process even if it doesn't directly benefit me, but Nokia Care (seemingly their only route for feedback) is complete and utter **** - they're seemingly only able to robotically parrot lines from a script and not actually listen to anything you say.

It'd be nice if we could come up with some sort of a plan to bring this to their attention. Anyone got any better contacts than Nokia Care? Perhaps via some light media attention?
I was trying to find the name of the head of sales for the UK, no luck yet.