Thread: N900 device program for maemo.org developers and contributors
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Milhouse is offline Milhouse
2009-12-02 , 16:12
Posts: 3,401 | Thanked: 1,255 times | Joined on Nov 2005 @ London, UK
#603
Originally Posted by GeraldKo View Post
Earlier in this thread, Quim (qgil) also said that should a purchaser through this program have a post-first-week problem with the device due to a defect, he will try to make things right.
Are you sure - can you provide a reference for that comment?

The last comment from Quim on the subject (quoted below) toes the DDP line - they will "do their best" to replace your device if it is found to be defective upon receipt. The implication is that there is nothing Nokia or Maemo can or will do to help you should your €250 purchase develop a fault after 7 days.

I'm also a little uncomfortable that the commitment to replace devices within the first week has now been downgraded from "will replace" to "will do our best to replace", hopefully this is just due to a poorly worded sentence on Quims part.

Originally Posted by qgil View Post
If your device comes with a defect from the factory that lets your device unusable, we will do our best to get you a replacement.

This is all we can promise since we clearly can't substitute Nokia Care services.
 

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