Good point . . .not many commercial organisations would allow end users direct access to 4th line support! not a very clever move as they speak a different language!! n900 was built by techies for techies . . . even this web site was clearly designed by a certain community for a certain community and is not my idea of and end user site! nokia have obviously made a commercial descision to do this and will definately live or die by it! 1 thing is for sure people will either love or hate the 900. not many will be in between! not sure how long the fins can take the noise! dont blame people for thinking the n900 is a phone and that nokia is a phone manufacturer! its an easy mistake to make in my opinion!