Thread: Mobile Phones Direct N900 Customers
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Alex Atkin UK is offline Alex Atkin UK
2009-12-03 , 10:47
Posts: 716 | Thanked: 303 times | Joined on Sep 2009 @ Sheffield, UK
#1261
Originally Posted by stayloa View Post
This is exactly the kind of news we need! Although MPD's plans never go well...!

Personally, I feel sorry for the MPD staff - its not their fault that their company can't communicate to them/their customers. They just took the brunt of all our annoyances... Although there were of course some staff members that needed some customer service training, but you get that in a lot of places.

I'll have someone at home off work tomorrow to receive it if it does ship today. What a great weekend present it would be! I may see if I can get home at lunch time and take it back to work...hmmm!
Amen to that.

When I worked at a local ISP I BADLY needed training but they were completely useless. They would have group meetings for training and ask "what do you need to know?", well if I knew that I wouldn't NEED training would I!?

I was dealing with phone calls/tickets every day not knowing if it was a subject I should have known and be able to respond to, or something outside of what customer support was supposed to be providing. In the end they got rid of me as I could not fob people off the phone quick enough when they demanded to see a manager and our policy was not to do so (which I believe is illegal actually).

All in all, it was aweful as I always consider myself a fairly knowledgeable guy, but if you work somewhere with poor training - there is not a lot you can do about it.
 

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