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Posts: 3,401 | Thanked: 1,255 times | Joined on Nov 2005 @ London, UK
#616
Originally Posted by anidel View Post
Oh give me a break!
If the device is DOA or shows issues during the first week then OF COURSE DDP will substitute it to you.
If the device has a "factory" issue that appears after the first week then Quim will do his best to help.

How can you read differently?
Calm down, fella.

Read Quims quote - it's ambiguous. If the device "comes with a defect from the factory that lets your device unusable, we will do our best to get you a replacement.". Great, so what if it develops a fault after the first week, ie. it doesn't arrive from the factory with an issue but an issue occurs shortly afterwards - what then? For example, a ribbon cable slips off, or the screen dies or it gets stuck in a reboot loop? Just the kind of problems that HAVE occurred with previous devices through no fault of the user, and are circumstances NOT covered by Quims comment, so what then? I know Quim is a decent chap and I'm pretty sure he'll do what he can to help but I often feel the rest of Nokia conspire against him at times so he may not always come through despite his best intentions, and his comment - based on his words alone and not reading what I would like to read between the lines - is actually not at all different from the basic DDP warranty. Anything else you believe he is saying is based on assumptions, and you might be right - or you might be wrong.

So please, you give me a break, don't go putting words into the mouths of others - I'd rather hear it from Quim, thanks. Call me a pedant, but I don't like ambiguity when money is involved.

Last edited by Milhouse; 2009-12-03 at 12:11.
 

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