Hi cw3 I had my Nokia 770 from May 2006 until Feb 2007 and was very happy with unit before I got my WSOD. Re-flashing the OS whilst successful, did not correct the WSOD problem. I spoke with Nokia help desk early last week, as a consequence a got a next day call-back, then a courier collection from home address, on Thu 22nd March. ( I am in UK ATM) I sent my Nokia 770 in it’s original box with charged battery, battery cover and stylus, but nothing more. I also included a dated letter with details of WSOD etc. I will provide further information on Nokia’s overall response, turnaround time in due course.