MikeL, sorry to hear about yours also. Nokia asked me to send it in myself and I have to pay for shipping, no courier collection...

Thanks for the warning Karel. The support person that I talked to specifically told me to send in the unit only, and keep the battery cover, stylus, battery and memory card. I thought it was odd that they asked me to keep the battery cover, but I guess it must be their process to dump everything except the core unit..